Refund policy
At My Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms of this policy.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be in its original packaging, where applicable.
- The product must not show signs of use, damage, washing, or alteration.
- You must provide your order number or proof of purchase.
For hygiene and safety reasons, certain products may not be eligible for return once they have been opened or used. This may include certain massage products, wearable products, personal-care products, and other products intended for personal use.
How to Request a Return
Before returning an item, please contact us at:
Please include:
- Your order number
- Product name
- Reason for the return
- Photos of the product, if applicable
Please do not send an item back before receiving return instructions from us.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.
Please provide photos or videos showing the issue so that we can review your request.
After reviewing the situation, we may offer:
- A replacement
- A refund
- A partial refund
- Another appropriate solution
The solution will depend on the circumstances of the case.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Return Shipping Costs
If the return is requested because you changed your mind, ordered the wrong size, or no longer want the product, you may be responsible for the return shipping costs.
If the product is defective, damaged, or incorrect due to an error on our part, please contact us before returning the product so we can determine the appropriate solution.
Non-Returnable Products
Certain products may not be eligible for return for hygiene, safety, or other practical reasons after they have been opened or used.
Examples may include personal-use massage products, wearable products, and other products that cannot reasonably be resold after use.
Exchanges
We do not guarantee direct exchanges.
If you need another size, color, or product, you may be asked to return the original product and place a new order.
Refunds for Late or Missing Orders
A package that is delayed while still in transit does not automatically qualify for a refund.
If your order appears to be lost or has experienced an unusual delay, please contact us so we can review the tracking information and assist you.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@my-store.com