Shipping policy

At My Store, we aim to process and deliver your orders as quickly and reliably as possible.

We currently focus our shipping services on customers in the United States.

Order Processing

Orders are generally processed within 2–4 business days after payment has been successfully received.

You will receive an email confirmation once your order has been shipped.

Processing times may occasionally vary depending on:

Product availability
Warehouse location
Order volume
Additional order verification
Holidays or other unforeseen circumstances

Shipping to the United States

We currently ship products to customers throughout the United States, where shipping is available for the selected product.

Estimated Delivery Time

Approximately 7–15 business days after order processing.

Please understand that delivery times can vary from one product to another depending on the product, warehouse location, shipping method, destination, and carrier.

Some products may be shipped from a warehouse located in the United States and may therefore arrive sooner.

The estimated delivery time is not a guaranteed delivery date.

Shipping Costs

Available shipping methods and shipping costs are displayed at checkout before you complete your purchase.

Shipping options and prices may vary depending on the product and delivery address.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

When tracking is available, your tracking number will be included in the shipping confirmation.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Tracking Your Order

You can use the tracking number provided in your shipping confirmation email to follow the progress of your shipment.

Tracking updates may occasionally be delayed while the package is moving between facilities or being processed by the carrier.

Delivery Delays

Although we work to provide reliable delivery, delays may occasionally occur due to circumstances outside our control.

These may include:

Carrier delays
Severe weather
Public holidays
High shipping volumes
Customs or regulatory procedures
Incorrect or incomplete shipping information
Transportation disruptions
Other unforeseen circumstances

A shipping delay does not automatically qualify an order for a refund if the package is still in transit.

Incorrect Shipping Information

Please carefully check your shipping information before completing your order.

This includes:

Full name
Street address
City
State
ZIP code
Email address
Phone number

If you notice an error, contact us as soon as possible at:

support@my-store.com

Once an order has been shipped, we may not be able to change the delivery address.

Lost or Missing Packages

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact us.

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

You can then contact us at:

support@my-store.com

We will review the available tracking information and assist you where possible.

Customs, Duties and Taxes

For orders shipped within the United States, applicable sales taxes may be calculated and collected at checkout depending on the customer's location and applicable laws.

Any additional charges imposed by authorities or carriers, where applicable, are the responsibility of the customer.

Shipping Restrictions

Some products may not be available for delivery to certain locations due to carrier restrictions, product restrictions, or other logistical limitations.

If we are unable to ship your order to the address provided, we will contact you regarding the available options.